Qs8 believes online entertainment should be enjoyed in a healthy and controlled way. We provide the tools, guidance, and full support to ensure every Malaysia member plays responsibly.
For most qs8 users in Malaysia, online gaming is a form of entertainment — a way to unwind after a long day, try your luck, or enjoy the thrill of a casino from the comfort of home. And that is exactly what it should be — a fun, controlled experience that does not interfere with daily life.
However, qs8 recognises that for a small number of users, gaming can become something more than entertainment. When it begins to affect a person's finances, relationships, or mental health, it is no longer fun — it becomes a problem that needs to be taken seriously.
That is why qs8 has built a comprehensive Responsible Gaming policy — not merely as a licensing requirement or formality, but as a genuine commitment to every member. We want everyone who uses the qs8 platform to do so in a healthy, informed, and fully controlled manner.
This policy covers the self-control tools you can activate on your own, warning signs to watch for, how to get help, and qs8's approach to ensuring the platform is not used by those who are underage or experiencing financial hardship.
Qs8 uses real-time monitoring technology to detect unusual gaming patterns. If our system identifies any concerning signs on your account, our team may reach out to you proactively — not to stop you from playing, but to check that you're doing well and to offer support if needed.
*Estimates based on Southeast Asian gambling industry research. Data is for awareness illustration.
Qs8 has built self-control tools directly into the platform — easy to access, free to use, and effective in helping you stay in control.
Set a maximum deposit limit within a given time period. Once the limit is reached, the qs8 system will automatically block any additional deposits until the limit period resets — no exceptions.
Restrict the amount of time you can spend on the platform in a single session. Once the set time expires, you will be automatically logged out and must consciously log back in.
Choose to exclude yourself from the qs8 platform for 24 hours, 7 days, 30 days, 90 days, or permanently. During the exclusion period, login will not be permitted under any circumstances.
Set the maximum loss amount you are willing to accept per day, week, or month. The qs8 platform will block further play once your loss limit is reached.
Choose to opt out of all promotional notifications, bonus offers, and marketing messages. This helps reduce the urge to play triggered by advertisements or offers.
Access a complete record of all your gaming activity, deposits, and withdrawals. Full transparency helps you monitor your gaming habits and identify any patterns that may be concerning.
Answer the following questions honestly. If you answer "Yes" to 3 or more of these questions, we encourage you to contact the qs8 support team or seek professional help.
Warning signs can appear gradually and be difficult to spot on your own. Here are the signals you should watch out for:
You find yourself constantly planning when and how to play next, even while at work or with family.
Money meant for rent, food, or bills is being used for game deposits. This is a serious warning sign that must not be ignored.
You intended to play for 30 minutes but ended up playing for several hours — and this happens repeatedly without you realising it.
After every session, you feel regret or shame — yet return to play again shortly after.
You have tried to stop or reduce gaming several times but were unable to maintain it for more than a few days.
All responsible gaming tools are available directly in your qs8 account settings — easy to use, free, and effective immediately.
Access your qs8 account via the website or mobile app. All self-control settings are accessible from any device.
Go to the Profile menu → Responsible Gaming Settings. All self-control tools are clearly organised and easy to understand.
Set deposit limits, loss limits, or time limits according to your needs. Enter values that match your current financial situation.
Limits that are set take effect immediately. To increase a limit, a 24–72 hour waiting period applies to prevent impulsive decisions.
Qs8 sends a confirmation email every time a self-exclusion limit or setting is changed — so you're always informed and no changes can be made without your approval.
Contact the qs8 support team via 24/7 Live Chat. Our team is trained to help you set appropriate limits or initiate the self-exclusion process.
Unsure about qs8's responsible gaming policies or tools? Here are answers to the questions our members ask most often.
Qs8 is more than just a gaming platform — we are a responsible entertainment partner. Every design decision within qs8, from the user interface to the payment system, is made with the safety and well-being of our members in mind.
We are committed to never marketing or sending promotions to members who are currently in a self-exclusion period or who have set strict limits on their account. qs8 marketing will also never be targeted at individuals who are underage or identified as vulnerable.
We understand that social and financial pressures can drive a person to play more than they should. As such, qs8 always ensures the help and self-exclusion process is as straightforward as possible — requiring no lengthy justification or burdensome procedures.
Sometimes, the people closest to us are unaware that their gaming habits have become a problem. If you are a family member or friend who is concerned about someone, here is a brief guide to help.
Start the conversation with compassion. Avoid accusations or direct confrontation. Choose a calm moment and express your concerns based on concrete observations — not assumptions or allegations.
Do not pay off their gambling debts. Even with the best intentions, paying off gambling-related debts can indirectly enable the behaviour to continue. This is not cruelty — it is a genuine protective measure.
Get support for yourself too. Supporting someone with a gambling problem can be emotionally draining. You deserve support and counselling too.
Contact qs8 on their behalf. With their consent, you may contact qs8 support to discuss self-exclusion options or account limits. We will guide you through the process with full sensitivity.